Willowbank Wildlife Reserve

No refunds will be given for day entry tickets or gift vouchers purchased. Refunds requested for experiences at Willowbank that require a pre-booking must be made at least 24 hours prior to the booking date. Willowbank reserves the right to assess cancellations on a case by case basis and any decision on refunds is entirely at the discretion of Willowbank Wildlife Reserve. Children 14 years of age and under must be accompanied at all times by a responsible guardian or caregiver aged 16 years or over. Willowbank Wildlife Reserve reserves the right to report any unaccompanied children to the appropriate authorities. Willowbank Wildlife Reserve has a smoke-free policy and smoking is not permitted in the Park environs. Pets are not permitted in the park. Car parking is provided. Visitors are expected to park fairly with regard to other vehicles having free access. Failure to comply may result in your vehicle being towed at your risk and expense. Willowbank Wildlife Reserve accepts no liability for any claim by you or any other person whether for loss or damage to or from your vehicle or any other vehicle whether resulting from using the car park or from your own negligence or otherwise. Willowbank Wildlife Reserve retains the right to deny access and/or remove visitors who are deemed to be a nuisance acting recklessly or failing to observe directions from Park signage or staff. No commercial or charitable activity may be undertaken without express permission from Willowbank Wildlife Reserve. In the event that liability of any kind is attributed to Willowbank Wildlife Reserve or any of its officers or employees such liability is limited to the amount of any ticket or admission price paid by the person to whom Willowbank Wildlife Reserve is liable.