Kiwiness Tours

By purchasing and/or using Kiwiness Tours you agree to be bound by the following terms and conditions: Bookings & Pricing Advanced bookings are recommended. Prices are in New Zealand Dollars and are inclusive of General Service Tax (GST). Child age is 17 years or younger. Adult age is 18 years or older. Luggage Fare includes standard Baggage (1x large bag & 1x carry bag p/p). Excess baggage or additional sports equipment needs to be communicated to Kiwiness Tours as it will be subject to space availability. A luggage trailer can be arranged at an extra cost. Infant Seats Please advise if an infant seat is required as this can be arranged at a cost if adequate notice is given. Cancellation In the event you have purchased a tour and subsequently wish to cancel it Kiwiness Tours may refund your booking at its sole discretion in which event you will be charged a cancellation fee as follows: • 6+ days prior to departure date of the tour 100% refund minus the cost of any booking fees and charges. 3-5 days prior to the date of the tour – 50% of your ticket plus any booking fees and charges. 24 hours or less will be charged 100% of the ticket. 24 hours or less will be charged 100% of the ticket. Effective communication between both parties is recommended for best practice surrounding cancellations. Discretion and further arrangements for unforeseen circumstances such as illness and flight disruptions will be taken into account by Kiwiness Tours. Changes Changes to reservations must be made at least 24 hours prior to departure. All reservations and changes must be made by contacting Kiwiness Tours directly by phone and email. Discretion will be used for any changes needed within that timeframe. Kiwiness Tours reserves the right to vary any fares routes overnight stops pricing inclusions accommodation operators departure dates times and locations without notice. Kiwiness Tours reserve the right to substitute other vehicles in place of our own. Liability Kiwiness Tours shall not be liable for any loss or damage of any kind including indirect or consequential loss or damage arising directly or indirectly out of a cancellation or abandonment of or delay to any trip however caused. Kiwiness Tours will not be liable for the sickness of injury to or death of any passenger or the loss of or damage to any personal effects whether caused by Kiwiness Tour’s negligence or otherwise. There is no travel insurance cover included in the price of a tour and Kiwiness Tours recommends that you obtain travel insurance to cover any sickness injury or loss that may occur while you are travelling with Kiwiness Tours. Where the services of another operator are provided as part of the Kiwiness Tours it is agreed and understood that Kiwiness Tours has no responsibility whatsoever for any default of that operator. These terms and conditions are governed by the law of New Zealand and you and Kiwiness Tours agree to submit to the jurisdiction of the courts of New Zealand in any dispute. Nothing in these terms and conditions affects your rights under the Consumer Guarantees Act 1993. Kiwiness Tours will not be liable for breach of or any failure to perform its obligations under these terms and conditions where such breach or failure is caused by anything beyond Kiwiness Tours’ reasonable control.