Haka House Queenstown Lakefront

RESERVATIONS 1. RATES All rates are displayed in New Zealand Dollars and are inclusive of taxes. All prices quoted are per person, per night, unless otherwise stated. King, Queen, Double, Twin and Family rooms sleep two people but may be booked for one person only. In this circumstance, the room rate will apply. We adopt dynamic pricing and the price of our rooms, products and services fluctuates based on demand and other factors. Before confirming a reservation or purchase, we will provide you with a total price for the requested number of rooms and nights, together with the charges for any additional products or services you may have added. Depending on the room rate selected, payment may be due at the time the reservation is made through our site or later, such as 2pm the day prior to arrival at the relevant Haka House Property. Prices are subject to change without notice, and all persons are obligated to pay the price quoted at the time of confirmation of the reservation. 2. PAYMENT For fully flexible rate bookings, payment of the full booking amount is due 48 hours prior to the 2pm check-in time. This payment will be taken from the credit card registered to the booking unless otherwise agreed. be directed to your credit card company. Non-refundable rates, Payment of the full booking is due upon confirmation of the reservation. This payment will be taken from the credit card registered to the booking unless otherwise agreed. Haka House is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your bank and / or credit card provider. 3. SURCHARGES A credit card surcharge of 2.5% will apply to all payments processed by Haka House in person and / or online. 4. PRE-AUTHORISATION & DEPOSIT All reservations must be guaranteed with a valid credit card at the time of booking. This is refundable for cancellations made prior to 2pm the day prior to arrival date. We pre-authorize all credit cards on the day of booking to check for validity and sufficiency of funds. Please note this process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents. The pre-authorised amount of NZ$1 is set aside by the credit card company for a period of up to 10 days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice, we suggest you contact your card provider. No money is taken from your credit card, but it will show as a ‘Pending Transaction ‘and you may choose to use a different payment type to pay your final bill. 5. CANCELLATION POLICY All cancellations or amendments or amendments to flexible accommodation reservations must be made prior to 2pm the day prior to arrival date (24 hours notice). Any change to the arrival date, departure date or room type of the reservation is subject to the property’s availability at the time the amendment is requested and may result in a possible rate change or additional fee. Non-refundable bookings have no option to receive a refund if cancelled. The guest must cancel bookings made via an online agent such as Booking.com via the agent before Haka House can formally cancel the booking. Haka House will operate within the Consumer Guarantees Act & Fair Trading Act. Modifications and date change Direct bookings made via our website, email or phone. Fully flexible rate modifications or date change requests must be made must be made prior to 2pm the day prior to arrival date (24 hours notice). Bookings made through online travel agents such as booking.com etc. must be modified through the online travel agent directly by the guest. 6. OUR RIGHT TO CANCEL We may immediately cancel your reservation at any time by giving you written notice (which includes email) if you do not pay us when you are required to do so or breach your contract with us in any other material way. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. We may also cancel your reservation if an event outside of your control (including industrial action, acts of terrorism, explosion, earthquakes, fire, flooding, and failure of power and / or water supplies or emergency evacuation) means that we are unable to make your room available to you. In such an event, we will contact you to let you know as soon as possible, and if you have already paid for your room, we will refund your payment to you, or if you have not yet paid for your room, you will not have to make any payment. As set out above, we will not be liable or responsible for any failure to perform or delay in the performance of any other obligations that are caused by an event outside of our control. Such limitation of liability does not affect your statutory rights. 7. GROUP BOOKINGS A reservation of eight (8) beds or more and/or (4) rooms is usually considered a group booking and cannot be made through our site. For group bookings please phone 0800 888 913 or email reservations@hakahouse.com. We reserve the right to terminate a reservation of four or more rooms, either through a single transaction or multiple transactions, which we determine was made through our site in a fraudulent manner or in such a manner as to avoid a group booking requirement. Different booking conditions and terms apply to group reservations. 8. THIRD-PARTY RESERVATIONS Bookings made through a third-party website or agent are subject to that company’s terms and conditions. Please be aware these may differ from ours. 9. AGE LIMITS Guest must be a minimum of 18 years of age. Exceptions may be pre-authorised by the property manager, revenue manager and or operations team. We require valid identification on check-in in the form of a driver’s licence or passport. Every group of more than 5 guests below 18+ must be supervised by a minimum of 2 adults. 10. PETS Assistance dogs, such as guide dogs, hearing dogs, and dogs for those who are disabled, are permitted. Otherwise, we upload a strict no pets policy. 11. MAXIMUM ROOM OCCUPANCY The maximum number of guests per room type is clearly specified on our website and via all our online agent sites. Failure to book appropriate rooms/beds numbers for your group may result in members of your party being turned away and / or additional charges. 12. ELIGIBILITY Guests must be at least 18 years old to make a reservation or complete a purchase through our site or any other booking channel. In using our site and submitting credit card details you represent and confirm that you are of sufficient age to create a legally binding obligation for any liability incurred. For the avoidance of doubt, any persons aged 17 years or younger must be accompanied by a parent or a guardian for the duration of their stay in one of our properties. All guests must provide valid identification in the form of a driver’s licence or passport upon check-in. 13. ROOM ALLOCATION While every endeavour will be made to ensure you are accommodated in the same room throughout your stay, due to limited availability at the time of booking, it may be necessary for you to change rooms. If applicable, you will be advised of this at check-in. You will be accommodated in a room of similar or higher standard to that originally booked. Due to limited availability at the time of booking, multi-share accommodation for two or more guests may be provided in separate rooms. Every endeavour will be made to ensure this does not occur, but should this be necessary you will be advised at check-in. PRIVACY OF INFORMATION – WEBSITE USE Haka House recognised the privacy concerns of its customers, clients, guests, contacts, and users of its website. We store your details in our property management system as a profile, which in future can be used for any other bookings. This will already have your preferences mentioned so we can cater to all your needs. ARRIVAL & DEPARTURE 1. CHECK-IN Check-in is from 1400 NZT If you arrive earlier on the date of your stay, we are more than happy to hold your bags for you until your room is ready/available We require valid identification on check-in in the form of a driver’s licence or passport and evidence of your booking reference or voucher for bookings made via travel agents / online travel agents. The guest is not entitled to the provision of specific rooms unless the property has confirmed this in writing. 2. LATE ARRIVALS We request that guests advise us of late arrival plans (after 2000 NZT) prior to the date of arrival. In these instances, directions on how to obtain the room key will be informed by the Haka House Team. Entrance into the Haka House Property will be treated as an acceptance of our terms and conditions. Only paid bookings will receive an email from us with after-hours check-in instructions. 3. NO SHOW If a guest does not arrive for their reservation, their booking will be cancelled in its entirety at 0900 NZT on the morning after the reservation’s set arrival date. Haka House will inform the guest of the charges/fees applicable. The property is not obliged to keep the bed/room available after this time. If remaining nights are required by the guest, the guest must notify the property before 0900 NZT and request that the property sends an updated confirmation with amended dates of the reservation in writing. The remaining nights will then function as a new booking and the same no-show terms will apply. 4. CHECK-OUT Check-out is 1000 NZT. We request that guests fully vacate the bed/room by this time. Belongings can be stored in our secure storage available on request. Late check-out is subject to availability, must be pre-arranged and may incur additional charges. If you wish to extend your stay, please contact Haka House with as much notice as possible, extensions are subject to availability and may result in a room move. If you wish to shorten your stay this must be done within at least 24 hours’ notice of your new check-out date. Any delays in vacating the bed/room after 1000 NZT will result in an additional fee on top of the room rate. 5. NON-GUEST VISITORS All non-guest visitors must be met by a named guest and signed in at reception before accessing the building. The named guest is responsible for the visitor while onsite and liable for any damages and room fees that the visitor incurs. All non-guest visitors must leave the property before 8 pm. All non-guest visitors must only use the common areas and not private rooms or dorms. YOUR STAY 1. SMOKING Smoking is not permitted inside any part of the Haka House Buildings; this includes the use of vapes. There are designated areas for smokers outside the building. Any guest who smokes inside the room is liable to pay a cleaning fee. In addition, any guest suspected of or caught altering smoke detectors or sprinklers will be asked to leave the property immediately without a refund. 2. FIRE ALARM CHARGES Our fire alarms are automatically connected to the fire service. If there is evidence to suggest that a heat or smoke sensor has been set off purposefully or through a guest’s active negligence, heavy use of aerosol products or smoking/vaping in the building, the guest will be liable to pay the fire service call out charge (NZ$1200). Any guest suspected of or caught altering smoke detectors or sprinklers will be asked to leave the property immediately without a refund. 3. ALCOHOL & DRUG USE We allow moderate, responsible drinking onsite in our communal areas. After 22.00 NZT, we request that guests vacate the premises if they wish to continue drinking in line with our Social Code below. Intoxicated guests deemed a risk to themselves, or others will be asked to leave the premises. The possession and use of illegal drugs are not permitted on our sites and will result in immediate eviction without a refund. 4. SOCIAL CODE For a stress-free stay for all our guests on the property, Haka House requests that you be mindful of other guests trying to rest. Between 2200 NZT and 0800 NZT, we request that you respect all other guests and keep the noise level to a minimum. Should we receive any noise complaints this will be considered a first warning, and if repeated, we reserve the right to charge a NZ$30 disturbance fee per person and ask you to leave the premises quietly. 5. LIABILITY The property is liable with due care and diligence for its contractual obligations. The guest has no right to claim for compensation. This does not apply to damage due to injure of life, body, or health, if obligations of the property. A breach of duty of the property is on par with a legal representative or a vicarious agent. Should there be any disturbance or imperfection in service, the property will resolve the matter upon knowledge or reproach by the guest. The guest is obliged to make a reasonable contribution in order to resolve the problem and minimise the possible damage. We are liable to you as a result of our breach of these purchase terms for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach. Except as prohibited by applicable law or as set out in the ‘limitations of our liability’ section, our maximum liability to you, whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation and purchase, if applicable, unless the Lodge Properties Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act. The client has no right to claim for compensation except in the case of intent or gross negligence. Covid-19 Liability – you acknowledge that travelling during a covid-19 pandemic carries the risk of being exposed to the virus and its variants. Haka House will take all reasonable steps to ensure your safety and may also require you to follow additional safety measures before and during your stay. 6. DAMAGE If you, member, or guest of your group causes damage to the property, injures other guests or damages their property, or otherwise breaches any of these purchase terms, we reserve the right to: Cancel your reservation with immediate effect and (if appropriate) eject you from the property; Charge a soiling fee of NZ$50 per person and / or the cost of the cleaning/replacement items/remediation work plus admin time. Retain all sums paid by you and / or charge you the full amount of your reservation; and / or Refuse future reservations from you and / or refuse you entry or accommodation at any of our properties. We will not be liable for any refund or compensation in such circumstances. 7. LOST PROPERTY Belongings that are left behind and found by the staff at the Haka House Properties will be securely stored for two weeks. After this time items that are deemed high value (passports & items approximately over $50) will be handed to the local police station. Items below this value will be donated to our favoured local charity. Haka House Properties are not liable for lost property and storage. If you believe you have left behind any of your personal belongings, please contact the property reception so this can be traced and returned to you as soon as possible. Guests are liable for handling, postage and courier costs or charges for returning lost property. Alternatively, lost property can be collected in person from the reception desk. 8. DISPUTES PROCEDURE Where you feel we have not responded adequately to your enquiry, or otherwise wish to raise a dispute with us, you can contact us at hh-operations@hakahouse.com. We will endeavour to resolve the matter promptly. 9. TRAVEL INSURANCE Haka House strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but limited to: loss of booking amount through cancellation, loss or damage to personal luggage or possessions, loss of money and medical expenses. 10. SOCIAL MEDIA When you post and / or tag any social media content (including, without limitation, photos, text, graphics, audio, video, location information, comments or any other materials) in relation to one of the Haka House Properties on social media sites (such as Instagram or facebook) (‘Social Content’), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and / or print material. By consenting to our request to use your Social Content, you agree to us publishing your name or username associated with that content and using all or any of your social content. You agree, represent and warrant that: You own, or have obtained from a third parties, all appropriate rights in your social content. The authorised entities’ use of your social content will not violate the intellectual, propriety or other rights of any third party, or any applicable law. The Social Contact is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, hateful, offensive, or other unlawful. You release the authorised entities from any liability relating to its use of your social content in accordance with these social media terms. WEBSITE TERMS OF USE ACCESSING OUR SITE Our site is made available free of charge. However, if you access our site through a mobile device, your mobile service provider may apply additional charges. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them. PROHIBITED CONDUCT You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive. All information or communications transmitted to or through our site must not: contain any defamatory, libellous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind. We and our affiliates may cancel or modify any transaction (or any part thereof) where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the transaction contains or resulted from a mistake or error. INTELLECTUAL PROPERTY RIGHTS We (by ourselves or through our affiliates) are the owner, licensee or permitted user of the intellectual property rights in our site and of the content and material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of our site for commercial purposes without obtaining a licence to do so from us or, as the case may be, our licensors. You must not copy, display, modify, download, reproduce or transfer to a third party any of the content or materials on our site in any way without our prior written permission. However, unless otherwise stated on our site, you may print and/or download an extract of any page(s) from our site for your personal use provided you: do not modify the printed copies or extracts; do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and ensure that our status (and that of any identified licensors or contributors) as the owners of content on our site is acknowledged. If you breach this provision, your right to use our site will cease immediately and you must, at our option, return or destroy any printed copies or downloaded extracts of our site. The trademarks, trade names, logos and trade dress displayed on our site (collectively, the “Trademarks”) are registered and/or common law Trademarks of us, our affiliates and various third parties as the case may be. The following are some of the Trademarks that are owned by us or our affiliates: Haka Tours Haka Educational Tours Haka Snow Tours Haka House VIRUSES Haka House does not and will not guarantee that any file and/or programme available for download and/or execution from or via this website is free from viruses or any other condition that may damage or interfere with data, hardware or software that may be used. On agreeing to these terms you release Haka House from all responsibility for the consequences of its use and take responsibility for all risk of use of programs and files on this website. During special events, or for the duration of a special offer, different terms & conditions may apply.